 |
|
|
Privacy Policy
September 1, 2003
|
|
Ketch Wellness respects your privacy and is committed
to protecting it. Ketch Wellness provides this Privacy Declaration to inform
you of our Privacy Policy and practices, and of the choices you can make about
the way your information is collected online, and how that information is used.
We’ve structured our websites so that, in general, you can visit Ketch Wellness
on the Web without identifying yourself or revealing any personal information.
We make this notice readily available at the bottom of every Ketch Wellness web
page.
|
| |
|
This Privacy Declaration applies to all Ketch Wellness-owned websites and
domains (“Ketch Wellness websites.”)
|
| |
|
The Ketch Wellness websites may provide links to third-party websites for your
convenience and information. If you access those links, you will leave the
Ketch Wellness website. Ketch Wellness does not control those sites or their
privacy practices, which may differ from Ketch Wellness’. We do not endorse or
make any representations about third-party websites. The personal data you
choose to give to unrelated third parties is not covered by the Ketch Wellness
Privacy Declaration. We encourage you to review the privacy policy of any
company before submitting your personal information. Some third-party companies
may choose to share their personal data with Ketch Wellness; that sharing is
governed by that third-party company’s privacy policy.
|
| |
This Privacy Declaration covers personal information, non-personal data
collection and aggregate reporting.
Personal information is information that is associated with your name or
personal identity. Ketch Wellness uses personal information to understand
better your needs and interests and to provide you with better service. Once
you choose to provide us with personal information, you can be assured it will
be used only to support your customer relationship with Ketch Wellness. We take
seriously the trust you place in us. Ketch Wellness will not sell, rent or lease
your personal information to others.
On some Ketch Wellness websites, you can order products or services, request
information, subscribe to marketing or support materials, or register yourself
or your Ketch Wellness products. The types of personal information you provide
to us on these pages may include name, address, phone number, e-mail address,
user IDs and passwords, billing and transaction information, credit card
information, and contact preferences.
To personalize our websites, services or communications and improve our
products and services, we may also ask you to provide us with information
regarding your personal or professional interests, demographics, and
experiences with our products or services. Providing this additional
information is optional.
Non-personal information is data about usage and service operation that
is not associated with a specific personal identity. Ketch Wellness collects
and analyzes non-personal information to evaluate how visitors use the Ketch
Wellness websites.
Non-personal data we collect may include the pages visited on the Ketch
Wellness websites, unique
URLs visited within KetchWellness.com, browser type and
IP address. Most non-personal data is collected via cookies or other
analysis technologies. KetchWellness.com web pages use cookies, and other
technologies for data analysis and personalization services.
|
| |
|
Ketch Wellness is committed to protecting the privacy needs of children and we
encourage parents and guardians to take an active role in their children’s
online activities and interests. Ketch Wellness does not knowingly collect
information from children under the age of 13 and Ketch Wellness does not
target its websites to children under 13.
|
| |
Ketch Wellness uses your personal information to provide you with services and
to help us better understand your needs and interests. Specifically, we use
your information to help you complete a transaction or order, to communicate
with you, to provide service and support, to update you on services and
benefits, to personalize promotional offers and to personalize some Ketch
Wellness websites. Occasionally we may also use your information to contact you
for market research regarding Ketch Wellness products or services. We will give
you the opportunity to choose your privacy preferences regarding such
communications (see section “Privacy Preferences and Opting Out”). Credit card
information is used only for payment processing and fraud prevention. Credit
card information is not used for any other purpose by our financial services
providers or Ketch Wellness and will not be kept longer than necessary for
providing the services, unless you ask us to retain your credit card
information for future purchases.
Personal data collected online may also be combined with information you
provide Ketch Wellness through other sources such as product registration, call
centers or public events such as trade shows or seminars.
Personal data given to Ketch Wellness may be transferred across state and
country borders for the purposes of data consolidation, storage and simplified
customer information management.
Non-personal data is aggregated for reporting about Ketch Wellness website
usability, performance and effectiveness. It is used to improve the customer
experience, usability and site content.
|
| |
Ketch Wellness will not sell, rent or lease your personal information to
others. Ketch Wellness will not share your personal information with third
parties except in responding to your requests for products or services. Your
permission will be requested when you submit your information. Ketch Wellness
shares customer information across Ketch Wellness-owned business entities and
companies working on our behalf, but only as described above in “How We Use
Your Information.”
Ketch Wellness contracts with third-party service providers and suppliers to
deliver complete products, services and customer solutions described in “How We
Use Your Information.” Suppliers and service providers are required to keep
confidential the information received on behalf of Ketch Wellness and may not
use it for any purpose other than to carry out the services they are performing
for Ketch Wellness. These service providers may change or we may contract with
additional service providers to better accommodate our customers. Ketch
Wellness will not share personal information with any other third parties
without your permission, unless required by law enforcement action, subpoena,
or local law.
Ketch Wellness or its related entities could merge with or be acquired by
another business entity or some or all of their respective assets could be
acquired. If such a combination or acquisition occurs, Ketch Wellness will make
every reasonable effort to notify you in the event we share with the merging or
acquiring entity some or all of your personal information to continue serving
you.
|
| |
|
Ketch Wellness gives you the choice of receiving a variety of information that
complements our products and services. You can subscribe to receive certain
product- and service-specific information and Ketch Wellness-wide marketing
communications. Ketch Wellness-wide communications may include new product
information, special offers, or an invitation to participate in market
research. You can make or change your choices at the data collection point.
Please refer to “Privacy Preferences and Option Out” for further instructions.
We will make every effort to honor your preferences. This option does not apply
to communications for the purpose of administering order completion, contracts,
support, or product safety warnings.
|
| |
Non-subscription services - Ketch Wellness will not use your personal
information for a different purpose than the one stated when you provided your
data. Examples of unrelated uses include sending communications about special
offers, product information, and marketing messages. You can, however, choose
to receive these types of non-subscription communications.
Subscription services - To opt-out of receiving communications you have
expressly requested (such as e-mail newsletters, software updates, etc.), use
any of the following methods:
• Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out
instructions included in each subscription communication.
• Return to the web page(s) where you originally registered your preferences
and follow the opt-out instructions.
• Write to the
Ketch Wellness – be sure to provide your name, e-mail and postal
address, and relevant information about your Ketch Wellness subscriptions and
registrations.
|
|
| |
|
Certain Ketch Wellness services are linked with those from unrelated
third-party companies, some which offer you the option to share with both Ketch
Wellness and the third party personal data you provide. Examples include the
ability to register software products from multiple vendors from a single Ketch
Wellness web page, to request communications from Ketch Wellness marketing or
solution partners, or to enable order completion through a reseller. We will
not share your personal information with those third-party companies unless you
make that choice.
|
| |
Ketch Wellness strives to keep your personal information accurate. We have
implemented technology, management processes and policies to maintain customer
data accuracy. We will provide you with access to your information, including
making reasonable effort to provide you with online access and the opportunity
to change your information. To protect your privacy and security, we will also
take reasonable steps to verify your identity, such as a password and user ID,
before granting access to your data. Certain areas of Ketch Wellness websites
may limit access to specific individuals through the use of passwords and other
personal identifiers.
The most effective way to view and change your personal information is to
return to the web page where you originally submitted your data and follow the
instructions on that Web.
|
| |
Ketch Wellness is committed to protecting the information you provide us. To
prevent unauthorized access or disclosure, to maintain data accuracy, and to
ensure the appropriate use of the information, Ketch Wellness has in place
appropriate physical and managerial procedures to safeguard the information we
collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring
sensitive data such as credit card information. SSL encryption is designed to
make the information unreadable by anyone but us. This security measure is
working when you see either the symbol of an unbroken key or closed lock
(depending on your browser) on the bottom of your browser window.
Credit card numbers are used only for processing payment and are not used for
other purposes. As part of real-time payment processing, Ketch Wellness
participates in fraud management services. These service gives you and
Ketch Wellness an extra level of security to guard against credit card fraud to
protect your financial data.
|
| |
|
If there are updates to the terms of Ketch Wellness’ Online Privacy Policy, we
will post those changes and update the revision date in this document, so you
will always know what information we collect online, how we use it, and what
choices you have. For material changes to this Policy, Ketch Wellness will
provide notification to affected customers.
|
| |
|
At Ketch Wellness we really do value and welcome your feedback, suggestions,
and comments. If you have comments or questions about our privacy policy,
please send them to us at
orders@ketchwellness.com
|
| |
|
|
Subscribe to the
monthly newsletter Stay current on the latest events, products, sales & happenings.
|
|
|
